Thank you for choosing Squares!

These terms and conditions serve as the contract between the customer and Squares. By placing an order or order inquiry, the customer is agreeing to these terms and conditions.

If you have any questions about our Terms and Conditions, please reach out to info@squaresbakes.com before agreeing to them. Responses will be provided within 24-48 hours. Thank you!

Last Updated: January 9th, 2025

TERMS OF USE

Squares (“Squares,” “we,” “us,” “our”) provides its products to you (“you”, “your”, “the customer”) through its website located at www.squaresbakes.com (the “Site”) and is subject to the following Terms and Conditions (the “Terms and Conditions”). We reserve the right, at our sole discretion, to change or modify portions of these Terms and Conditions at any time. Your continued use of the Site after any such changes become effective constitutes your acceptance of the new Terms and Conditions.

Terms and conditions are subject to change without notice. We are not bound to provide notice of such changes or updates. We reserve the right to make changes or updates at any time and hereby informs all customers that the burden is on the customer to check the Terms and Conditions for updates from time to time. By continuing to use this Site and the content we produce, you agree to be bound by the most updated version of these Terms and Conditions, whether or not you have read it.

By accessing this Site you are agreeing to the terms of these Terms and Conditions as they appear and are legally bound by them, whether or not you have read them. If at any time you do not agree with the included terms, please cease visiting our Site and do not buy our Products. The purchase of any product is subject to the terms outlined in the Terms and Conditions associated with the products purchased. These Terms and Conditions shall prevail in the event of a conflict or issue. In addition, when using certain services, you will be subject to any additional terms applicable to such services that may be posted on the Site from time to time, including, without limitation, our Privacy Policy.

By accessing this Site you acknowledge that you are at least 18 years of age and have the required mental capacity to enter into and abide by the terms of these Terms and Conditions. Use of this Site by anyone under 18 is strictly prohibited by us. Should you purchase a product from us, you acknowledge that you are over 18. Purchase of a product by anyone under 18 is strictly prohibited by us.

PURCHASES MADE THROUGH US

By providing your credit card, debit card, Venmo, Stripe, or any other billing information through our check-out process or email invoicing and submitting payment, You hereby authorize us to deduct the total purchase price stated on our Site at the time of purchase for all Products, or other charges applicable to the sale from such method of payment. You agree that we shall be authorized to charge all such amounts immediately after You have clicked the submit button or otherwise have authorized the payment.

You agree and acknowledge that all purchases made through our website are done on a voluntary basis and that you are to remain financially responsible for any and all purchases made by you, or by another person acting on your behalf, regardless of the information provided at checkout. Should information become available at a later date confirming you performed unauthorized use of a credit card or other payment information belonging to someone other than yourself, you understand and agree that you alone remain financially responsible for purchases made through our Website. By providing your credit card, debit card, or any other billing information through our check-out process or invoices and submitting payment, You hereby authorize us to deduct the total purchase price given to you through the invoice we provide You or that is stated on our Website at the time of purchase for all goods You purchase, or other charges applicable to the sale from such method of payment.

You agree and acknowledge that any information provided by you to us or our payment processor is true and accurate. Should your payment fail to process, we reserve the right to withhold the intended purchased product from you unless and until payment is properly rendered.

PAYMENT POLICY

Full payment must be made before orders are accepted & confirmed. Payments must be made via Square (credit/debit), Venmo, or Stripe. Squares requires payment to finalize and confirm all orders at the time of booking. Your complete payment information is transferred to these eCommerce Payment Processors that abide by their own terms and policies that are linked accordingly. Your payment information will be processed via 3rd party eCommerce Payment Processors such as Square, Stripe, or Venmo.

For custom orders, your date is not secured until you have made payment in full. Once you have received a response via email from Squares (info@squaresbakes.com) for your custom order inquiry and received an invoice, your date will be held for 48 hours. If we have not received a paid invoice from you within those 48 hours, we will assume the customer no longer requires the order and requested date. This means that your requested date will be made available again and will be booked by the first to pay for confirmation.

ORDERING

After a Customer submits an inquiry, Squares will contact the Customer within 24 - 48 hours via email to confirm the order, provide a quote, and to send an invoice.

Please note that submitting an inquiry form and communication does not guarantee a reservation. Full payments must be made within 48 hours of receiving your quote to confirm the order date. Orders are not confirmed or scheduled for production until payment has been received in full.

If we have not received payment from the Customer within 48 hours, we will assume you no longer require the order and requested date. This means that your requested date will be made available again and will be booked by the first to pay for confirmation.

PICKING UP YOUR ORDER

Pick-up from Squares is made via appointment only in Livermore, 94550. Exact address will be provided after your order is confirmed and paid in full. The Customer will receive a pick-up reminder the day before their pick-up with their order pick-up time and address.

All orders are made to order with a specific pick-up window and pickup windows must be followed to receive your order. Arriving earlier than or later than your expected pick-up time may result in your order not being ready. The customer may be asked to return at their scheduled pick-up time. It is not Squares responsibility to have orders ready ahead of the agreed upon pick-up window or after the agreed upon window passes.

If a customer is unable to pick-up their order in the agreed upon time slot, it is the Customer’s responsibility to contact Squares via email to arrange a different pick-up time. There is a 15 minute grace period after your arranged pick-up slot. The Customer must contact Squares via email to arrange a different pick-up time if they have missed their pick-up window and grace period. Other pick-up times may be available on request but cannot be guaranteed.

Upon pick-up, it is the customer’s responsibility to check their product. Once the product leaves the premises, any discrepancies or damages become the customer’s responsibility. If you are sending someone else to pick up your order, this automatically becomes their responsibility. We encourage all pick-ups to send photos to the person who placed the order before leaving the premises. Squares is not responsible for any damages that may occur after leaving the premises.

If the customer does not make their pick-up time, Squares will attempt to contact the customer via email. If the customer does not contact Squares within 24 hours, Squares will assume the customer no longer requires the order and it may be resold, up to the discretion of Squares. Failure to pick-up in your pick-up window with no attempt to contact Squares within 24 hours will result in a customer forfeiting their purchases. Squares is not responsible for refunds, exchanges, or replacement of product due to customer no shows. Squares reserves the right to resell any item that is cancelled or forfeited after 24 hours.

SHIPPING & DELIVERY INFORMATION

Squares takes pride in our products and strives to deliver them in the best possible condition. Unfortunately, some things are outside of our control like the weather and transit delays once the package is in the hands of USPS or UPS. As such, the shipping guidelines provided are not guarantees of a shipping or arrival date. Squares will provide a tracking number via email to the customer once the order has shipped out. If you have not received your tracking number, please contact info@squaresbakes.com so you can be assisted.

Squares is not responsible for delays in transit caused by high package volume, weather, mechanical error, strikes, natural disasters, terrorism safety control, incorrect scanning by a local carrier, or inaccurate/incomplete shipping information, and we do not require a signature for the release of any shipment. We recommend monitoring the tracking process of your order via the tracking number provided in your shipping confirmation email.  If you believe the delay has gone too long, it is important to contact Squares ASAP to follow up on the actual status.  Squares may or may not be able to assist in shipping delays and may request you contact the currier regarding your shipment.  Please have your tracking information ready to speak with the delivery carrier. 

Leaving a package at an address is ultimately up to the complete discretion of the individual delivery person and is therefore entirely outside our control. Squares is unable to guarantee the time of delivery, as this is all subject to the local carrier. Your tracking information will give the best estimate of arrival time. Most carriers will deliver packages anytime between 8 am-10 pm. Squares is not responsible for orders being stolen or damaged after delivery. Squares will not provide refunds or product replacement for order cost or delivery charges.

In some instances shipping may result in undesirable product quality.  Squares can not be held responsible for carrier mishandling of the package. Package mishandling by carriers will be handled on a case-by-case basis and the customer must reach out to Squares via email to resolve their issue. Storage instructions are provided with the package that outline how to handle the package upon receiving it. It is the customer's responsibility to follow these instructions.  In some instances, a product may potentially melt or crack or a product may arrive slightly damaged.  You agree that Squares can only ensure the product quality up to the point of handing the product over to the carrier for shipping.

At this time, we only ship throughout California. Customers are responsible for checking that all shipping information is correct before submitting an order as well as in their order confirmation email. There are no returns, refunds, or cancellations allowed on any orders that have shipped or have entered into fulfillment with incorrect shipping information. If the address provided does not exist, the customer will be contacted the morning of dispatch via the email provided. If the customer does not respond promptly, the order will be shipped out the next available dispatch date once the correct shipping information is provided via email to Squares (info@squaresbakes.com).

Due to the perishable nature of our treats, we are not able to make any address adjustments once an order has been processed for shipment as it will greatly increase the time the product is in transit. If your order hasn’t shipped yet, we will do our best to adjust any shipping details. If you need to make changes to your shipping information, please reply to your order confirmation email or contact us at info@squaresbakes.com ASAP with your order details.

As a policy, all our treats that ship statewide are final sale and once they have been shipped/dispatched, we are unable to make any changes to the order. Any changes to a statewide shipping order (flavors, quantity) must be made before the order is dispatched.

PICK-UP: CARE & HANDLING OF OUR PRODUCTS

We are not responsible for any damages to our product after pick-up, delivery, or during shipping. The customer is responsible for providing an appropriate and secure environment for the product once it reaches them. Customers are provided with product care instructions as well as being listed on the website and in the Terms and Conditions below:

Transport of our Treats:

All products are the responsibility of the customer once it leaves our possession. For local pick-ups and for further transport of your treats, customers are responsible for following treat care instructions provided via email to the customer before pick-up. If someone else is picking up the order for the customer, the customer is responsible to relay this information to that person.

When carrying the box, hold the box from the bottom, not the sides. Please make sure you have a flat surface in your car to transport your treats, preferably in the passenger footwells of your car to reduce the chances of them moving. Avoid putting it on any area with a slant; we do not recommend someone holding the cake. Please do not place them on top of a seat, as this can cause them to fall and damage the products. Keep the box flat during transport and avoid braking quickly or making sharp turns.

Avoid placing the box near heat sources during transit and storage; this may melt the product. Do not leave your treats in the car for longer than it takes for you to get home. Heat will affect the treats and can cause them to melt, especially with our cakes and cupcakes. If you will be traveling somewhere else with your cake or cupcakes after you take them home, we recommend keeping them refrigerated in the meantime so they will be nice & firm for travel. Please read our cupcake and cake care to see how to store them in the fridge.

Damages caused during any transport are the customer’s responsibility.

Brownie & Blondie Care:

Enjoy your baked goods as soon as possible, preferably within 1-3 days of receival for optimal freshness. To keep up to 1 week, store at room temperature in an airtight container or their sealed packaging. To keep up to 3 months, store in the freezer in an airtight container or in their sealed packaging. Thaw at room temp for 1-2 hours for best texture & flavor. Avoid storing your unsealed brownies or blondies in the fridge, as it can cause them to dry out & lose their moist & fudgy texture.

Cupcake Care:

Keep cupcakes at a cool room temperature (under 72 degrees Fahrenheit). It is recommended to consume within 1-3 days of receival. Keep away from direct sunlight, moisture, & heat at all times to avoid buttercream melting. If it is hot or humid in your house, then you may store them in the fridge or freezer. It is recommended to freeze over refrigerate if keeping for over 2 days because refrigeration can dry cupcakes out. If refrigerated or frozen, we recommend wrapping the box in cling film to keep the box airtight & cupcakes moist. You also may place them in an airtight container. We do not recommend refrigerating for over 5 days or freezing for over 1 week for best taste & quality. If refrigerated or frozen, bring back to room temperature for about 1 hour before eating.

Cake Care:

Please make sure you have a clean & level space available in your fridge to store your cake if not serving within the next few hours Your cake box size depends on the size of the cake, and will be provided to you the day before pick-up or delivery so you have adequate time to prepare. Uncut cakes in their boxes can last 3-5 days in the fridge. Keep away from direct sunlight, moisture, & heat when not inside the fridge. Take cake out of fridge about 1-2 hours before serving. Serve at room temperature for optimal cake & buttercream texture. Store leftover cake in the fridge in an airtight container and cover the cut portion of the cake with plastic wrap to prevent drying out.

BROWNIE & BLONDIE STORAGE INSTRUCTIONS

Keep baked goods at or below room temperature (72 degrees or less). High temperatures may damage or melt the product. It is not recommended to leave the product in a car or any other location that may reach hazardous temperatures. Squares takes no responsibility for any damages caused by external factors.

All baked goods must be consumed as soon as possible, preferably within 1-3 days of receival to maximize freshness. If not consuming immediately, freeze for up to 3 months in their vacuum sealed packaging or an airtight container. Products must be kept airtight for optimal freshness and quality. If frozen, thaw at room temperature for 1-2 hours for optimal consumption. Please do not store your brownies or blondies in the fridge. This can cause them to dry out and lose their moist and fudgy texture.

ALLERGEN DISCLAIMER

All bakes are made in a kitchen using shared equipment that handles egg, milk, wheat, soy, peanut, and tree nut allergens. We cannot guarantee that any of our products are allergen-free for this reason. Therefore, they are not suitable for anyone with these allergies due to the potential for cross contamination. It is up to the customer to disclose their allergies to Squares. The customer is responsible to notify potential guests who may consume products from Squares. Squares is not responsible for any adverse effects of allergic reactions.

PHOTOGRAPHS AND MARKETING

Squares will respect the privacy of their customers. Squares will not disclose the identity of clients (photographs of people, last names, event details, contract details) without permission. Squares reserves the right to photograph baked goods and use those photos or videos on our website, social media, or marketing materials. Squares reserves the right to use any photographs or videos for display or promotion without compensation to you. Squares may repost images that the client posts on their social media if they are tagged on a public account without notice or compensation.

ORDER CHANGES

Once your order is confirmed and paid for, there will be no changes to the order. Changes to an order are defined as any change to the flavor, quantity of treats ordered, or design. All changes to existing orders must be submitted in writing through emails to Squares only (info@squaresbakes.com). Changes communicated via phone, text, in person, social media messaging, etc. will not be honored. Changes must be agreed on by Squares via email confirmation.Squares will accept changes on a case-by-case basis. Any changes cannot be guaranteed and may be subject to additional charges.

Changes to orders may not be made at pick-up or upon delivery. Custom cake or cupcake orders will not be remade, recolored, or redecorated at the customer’s request. All orders are final and no changes will be made or honored. Small changes such as writing on a cake may be changed on a case-by-case basis. If changes are requested, Squares must be notified at the time of pick-up, not at a later time or date.

Changes to shipping orders cannot be made due to the turn-around of Squares’ shipping orders. Once an order has been shipped out, changes to the delivery location cannot be made. If you need a change to the order itself or the shipping address, it is recommended to email Squares ASAP (info@squaresbakes.com) to make the change. Changes made to shipping orders are up to the discretion of Squares and may incur additional charges. Please read our full “Shipping and Delivery Information” section for more details.

RETURNS, REFUNDS, & CANCELLATIONS, & EXCHANGES POLICY

Squares will not offer refunds, exchanges, or product replacements unless there was an error in the making of your order. An error in the making of your cake is defined as the wrong quantity of treats/size of cake or wrong flavor. As a policy, all our perishable treats are final sale; you may not return or exchange our products. We do not accept returns or exchanges on any order that is locally ordered (pick-up or delivery) or shipped statewide due to the perishability of our products.

Our cancellation policy may vary depending on the number of treats ordered. Below is our standard cancellation policy. For large orders such as wedding orders, Squares will provide a separate contract that may detail a different cancellation policy.

With adequate prior notification, if you must reschedule your order pickup date, Squares will try to accommodate as best we can on the notice given. We recommend contacting Squares over email to info@squaresbakes.com to reschedule pick-up ASAP if the need arises. We understand plans may change and strive to resolve these issues to the best of our ability.

Customers who cancel their orders at least 1 week (7 days) prior to their pick-up or delivery date will receive their payment refunded, minus payment processing fees or any expenses for any special ingredients or items purchased or made specifically for your order. If issued, the refund will be credited to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. If possible, we will provide an estimate of how long the refund will take to occur.

Cancellations made with 3-7 days notice before pick-up may be eligible for a partial refund or credit, unless we are able to accommodate rescheduling their pick-up to a later date, based on Squares availability. If we have not started production on your order, we may offer a credit towards a future purchase or a partial refund, on a case by case basis and up to the discretion of Squares.

If cancellations are made within 3 days of pick-up, the full payment is non-refundable, as order preparation may be underway. Customers will be advised of their options to pick-up their order or forfeit their order and payment.

There are no automatic refunds for canceling orders, mishaps/damages, or personal opinion. Refunds will not be given if the client does not like the taste of the product; taste is based on personal preference.. Refunds are available to very specific instances and are highly scrutinized by Squares to determine eligibility. For pick-up orders, failure to pick-up in your order in the agreed upon window and failure to communicate with Squares via email will result in a customer forfeiting their purchases and no refunds will be offered.

If you are not satisfied with your product, please notify Squares via email within 24 hours of receiving your order and provide proof of purchase. Squares will determine if taking any accommodating action is appropriate (refund or credit). This will be handled and resolved on a case-by-case basis. Please note, we do taste our treats daily to ensure the highest quality is presented to the customer. Quality determination is solely at the discretion of Squares. Please inspect your order upon reception and contact us immediately within 24 hours at info@squaresbakes.com if the product is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 75% of product must be returned in order to process a refund request. Refund requests must be made by the customer through email to info@squaresbakes.com. No other contact form will be accepted.  Threatening messages demanding refund can/will be deemed as harassment and can/will be subject to legal action. 

If issued, refunds or credit will not exceed the amount paid to Squares for their products and services. Refunds may not include delivery charges (if applicable) or payment processing fees. If issued, refunds will be credited to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. If possible, we will provide an estimate of how long the refund will take to occur. Squares wishes to accommodate any who are dissatisfied, but reserve the right to refuse a refund or credit if the product meets our standards upon return. Refund requests due to decorating style, color shade, or general decoration design will not be honored or considered. Squares will only consider refunds if the product does not meet the flavor and general description of the product. Refunds are final and Squares is not responsible for any additional services/products for the customer. Squares reserves the right to disassociate and not accept orders from the customer after a refund is processed.

If you have any questions about our Terms and Conditions, please reach out to info@squaresbakes.com before agreeing to them. Responses will be provided within 24-48 hours. Thank you!